We expect you, our valued customers to:

• Conduct yourselves in a polite and courteous manner when visiting or calling our offices.
• Adhere to the rules and regulations when visiting our offices
• Provide timely and proper documentation where necessary.
• Promptly advise us if you are dissatisfied with the service provided.
• Offer comments and suggestions for improved service.
• Respond to customer surveys on the quality of our service.