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Government of Jamaica

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Government of Jamaica

Customer Service Week

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers daily. As a part of Customer Service Week, the Ministry will embark on a series of events that will demonstrate the Ministry’s commitment to Service Excellence. MOFPS will be celebrating Customer Service Week from October 7-11, 2024.

THEME: Empowerment Through Service

History

Overview

Customer Service Focus is one of the tenets of the Ministry’s cornerstone for the strategic direction for the next 5 years. The Ministry of Finance and the Public Service has invested in technology and the personnel to ensure that the customer’s experience is optimal.

  • To demonstrate to customers the Ministry’s commitment to customer services.
  • To show appreciation to customers who visit the Ministry and thank them of their support.
  • To educate customers about the Ministry’s new tools and processes that have been implemented to improve their service experience.
  • To help customers make the connection between the MOFPS and the agencies connected with the ministry.
  • To get feedback from customers in real-time on how they feel about the Customer Service and what adjustments the Ministry can continue to make to achieve optimum results.
  • Create an opportunity to network with the stakeholders and partners to sustain the commitment to service excellence.
  • Motivate Customer Service staff to keep giving excellent service to every customer they interact with.
  • To reaffirm the MOFPS’ commitment to Service Excellence
History

Second Staging of the MOFPS at Your Service EXPO

As a part of the MOFPS’ commitment to Service Excellence, MOFPS At Your Service will showcase the main services offered by the Ministry in one place giving customers a grand experience and an opportunity to give immediate feedback.

What to expect at MOFPS At Your Service EXPO

Participants || MOFPS at Your Service EXPO

See Highlights from this Year's Staging

Get in Touch

Customer Service Branch

Ministry of Finance and the Public Service

  • Office

    30 National Heroes Circle, Kingston 4

  • Email Us

    custserv@mof.gov.jm

  • Phone

    +1 (876) 922-8600

For further information please visit https://mof.gov.jm/faqs/

DO YOU HAVE ANY FEEDBACK OR QUERIES?

Contact Us

Our Value

Outlined Aims

The Access to Information Act was passed in June, 2002. It gives citizens and other persons a general legal right of access to official government documents which would otherwise be inaccessible. By recognising and upholding this right, the Act aims to reinforce fundamental democratic principles vital to:

  • improved , more transparent government;
  • greater accountability of government to its people;
  • increased public influence on and participation in national decision making; and
  • informed knowledge of the functioning of government.

Mission

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The Access to Information Application

To apply for access to official documents under the Act, complete the application form below or write a letter requesting the information desired. Be as specific as possible in the Application i.e. Describe the subject matter of the records and, if known, indicate the dates of the records, the places where they originated, and the names of the originating persons or offices.

Applications may also be made by email, telephone or fax. In completing this form, you may:

  1. Fill in the form on-screen and then print it for submission to the responsible ATI office;

  2. or print the form and fill in the fields by hand for submission to the responsible ATI office.

Amendments/Annotations of Personal Records

Where an official document containing personal information about you is incomplete, incorrect, out of date or misleading, and is used or is available for use by a government entity for administrative purposes, this application form may be used to have the document amended or annotated.

The application must specify the basis for making the claim and the nature of the amendment or annotation which you require.

Where an annotation is required, you must include, along with the Application, a statement specifying the correction which you feel needs to be made. You will, in most cases, be required to provide verification of the truth of the matters contained in this type of application. You may also be asked to provide relevant identification.

In completing this form, you may:

  1. Fill in the form on-screen and then print it for submission to the responsible ATI office;

  2. or print the form and fill in the fields by hand for submission to the responsible ATI office.

Resources

Public Authority Information

Useful Sources

Public Authority Information

Statement of Organization and Functions of Public Authority

General Information on Public Authority

Public Interest Defined

The Public Authorities Order

The Appointed Day Notice

The Appeal Tribunal and Secretariat

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placeholder – General Information on Public Authority

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Useful Sources

List of ATI Requests (Jan. 2004 to Sept. 2016)

Joint Select Committee to Review the ATI Act

Related Statutes

Presentations

Service Costs

ATI Tips

List of ATI Requests (Jan. 2004 to Sept. 2016)

Joint Select Committee to Review the ATI Act

Related Statutes

Presentations

Service Costs

ATI Tips

Show More Show Less

Related Statutes

The Access to Information Act 2002

An Act to Amend the Access to Information Act (2003)

The Access to Information Regulations (2003)

Access to Information Presentations

The Access to Information Act (2002) Towards a culture of openness

Inside the Access to Information Appeal Process

Refining Requests: Facilitating Better Responsiveness to ATI Applications

Access to Information Tips

ATI Tip - November 2016

November 29, 2016

ATI Tip - September 2016

September 15, 2016

ATI Tip - August 2016

August 11, 2016

ATI Tip - July 2016

July 5, 2016

ATI Tip - November 2016

ATI Tip - September 2016

ATI Tip - August 2016

ATI Tip - July 2016

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