Government of Jamaica
Audit Committee Performance Evaluation guideline (ACPE tool)
Kingston, Jamaica: Thursday, October 5, 2023
Over 1000 members from the public and private sectors as well as secondary and tertiary students congregated in droves at the AC Hotels by Marriott Kingston for the inaugural staging of the Ministry of Finance and the Public Service (MOFPS) At Your Service Expo on Wednesday, October 4, 2023.
The expo, which formed part of activities slated for Customer Service Week, featured over 17 booths showcasing the main services offered by the Ministry’s Divisions, Departments and Agencies. It allowed the public to do business directly with these entities and give immediate feedback.
Several groups of enthusiastic secondary school students engage with the booths present at the expo.
Rory Stennett, Director of Customer Service at the MOFPS described the inaugural staging of the expo as a successful initiative that achieved its intended purpose of bringing all the Ministry’s services together in one place for the benefit of the public.
“We are thankful to the wider Ministerial portfolio for being open and available to try something new. We all achieved our goals and have proven that we need to be more accessible to the public and tell the story of great careers in public service. What a fulfilling and engaging experience not just for us who had a chance to serve, but for those who we served at our event,” he said.
He also highlighted that the expo reaffirms the Ministry’s commitment to delivering service excellence and ensuring that customers are satisfied.
In the meantime, Sheraley Bridgeman, a Board Member, of the Jamaica Customer Service Association highlighted the need for initiatives such as the MOFPS At Your Service Expo in showing customers that their needs matter.
She said, “The significance of delivering exceptional customer service remains paramount. The Expos team ‘Elevating Your Experience, Elevating Your Life’ coupled with their tagline ‘Driven by Service Excellence’ underscores the Ministry of Finance and the Public Service’s unwavering commitment to raising the bar of customer service standards within the government sector.”
Divisions, departments and agencies present at the expo included the Jamaica Customs Agency, Office of the Public Procurement Policy, Pensions Administration Division, Planning Institute of Jamaica, Students’ Loan Bureau, Strategic Workforce, Planning and Improvement Branch, Accountant General’s Department, Development Bank of Jamaica Limited, Economic Management Division, Financial Investigations Division, Revenue Protection Department, Public Enterprise Division, Jamaica Deposit Insurance Corporation and the Revenue Appeals Division, Tax Administration Jamaica and the Statistical Institute of Jamaica.
Rory Stennett, Director of Customer Service at the MOFPS during a live Outside Broadcast on Edge 105 FM with Ron Muschette.
The expo featured free giveaways, games, a short presentation from each entity about their services and two Outside Broadcasts on Edge FM and RJR 94 FM.
The Ministry of Finance and the Public Service will hold itself accountable for meeting its customers’ needs through service guarantees: quality, accessibility, convenience, responsiveness, and affordability.
Customer Service Week 2023 is being observed from Monday, October 2, 2023, to Friday, October 6, 2023. The celebration will culminate on Friday with a Service Excellence Awards Luncheon for staff at the Jamaica Pegasus Hotel.
For further information contact:
Corporate Communication & Public Relations Branch
Ministry of Finance and the Public Service
30 National Heroes Circle
Tel: (876) 932-4656/4660/4655
The Hon. Nigel Clarke, D.Phil., MP
Minister of Finance and the Public Service
30 National Heroes Circle, Kingston 4
Tel: (876) 932-4656 / 4660 / 4655
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