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Government of Jamaica

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Government of Jamaica

JaCSA Service Excellence Digital Conference 2021

Shelly-Ann Weeks
Shelly-Ann Weeks

Corporate Comm. & Public Relations

Event flyer (click for larger image):

JaCSA Service Excellence Digital Conference 2021: You, Me, We Got the Power of Service Excellence

The Jamaica Customer Service Association in collaboration with The Office of the Cabinet (OoC) – Public Sector Transformation & Modernization Division (PSTMD) presents our 2-Day Virtual Conference on Service Excellence.

The Vision for the Service Excellence Conference is Mobilizing the Transformative Power of Service Excellence Integrating People and Technology Across Jamaica and the World.

Customer Service Week / October 4 – 8 This event is a part of the National Customer Service Week (CSW), which is celebrated annually during the first week of October. This year, our week of activities will be celebrated on October 3-8, 2021, under the theme: “You…Me…We Got the Power of Service Excellence!”.

Sponsors

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Schedule

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Speakers

The Most Honourable Andrew M. Holness, ON, PC, MPPrime Minister of Jamaica

Mrs. Althea McKenzieHost, Broadcast Journalist & Educator

Dr. Garry ConnileUN Resident Coordinator, Northern Caribbean and Former PM of Haiti

Dr. Nsombi Jaja CMC, PMP, SMC, SAMCJaCSA Chairman, Certified Management Consultant, Certified Dream Builder, Coach and Speaker

Mr. Bevon KingUCC MBA Team Member

Mrs. Delories JonesUCC MBA Team Member

Ms. Kayon Roberts – UCC MBA Team Member

Miss Carol Rose BrownDirector of Jamaica Centre of Tourism Innovation, TEF

Mr. John BylesVice-President, PSOJ and Executive Director, Chukka Caribbean Adventures

Mrs. Nicola Madden-GreigGroup Director of Marketing & Sales , The Courtleigh Hospitality Group

Mrs. Marlene Street-ForrestManaging Director, Jamaica Stock Exchange Group

Her Excellency, Ambassador Dr. Maureen P. TamunoHigh Commissioner of Nigeria to Jamaica

Mr. Sam FallettaChairman of the Board, Professional Association for Customer Engagement (PACE) USA

Ms. Neeta Lachmandas – High Commissioner of Nigeria to Jamaica

Mrs. Veniece Pottinger-ScottDirector General, Public Sector Transformation & Modernisation Division

Ms. Taniquea CallamModernisation Programme Integrator, Public Sector Transformation & Modernisation Division

Mr Everton W. AndersonCEO, National Health Fund

Dr. Lanie-Marie Oakley WilliamsSenior General Manager, Customer Relations Management, National Housing Trust

Mr. Andrew WynterChief Executive Officer, Passport Immigration & Citizenship Agency

Ms. Cheriese WalcottChief Executive Officer/Commissioner of Lands, National Land Agency

Mr. Wayne JonesDeputy Financial Secretary, O.D., J.P., Ministry of Finance & The Public Service

Ms. Meris HaughtonChief Corporate Communications Officer, Tax Administration Jamaica

Dr. The Hon. Nigel Clarke, DPhil. MPMinister of Finance & the Public Service

Ms. Maxine AttongAuthor, OD Consultant, Radio Show & PCC Executive Coach

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